Support Center

Troubleshooting Voice Recording

Last Updated: Jul 17, 2017 04:13PM PDT

My microphone isn't working

If the microphone icon does not respond to your voice, please check your microphone settings first.


If you're on a Mac

Go to "Sound" in System Preferences to make sure that your microphone is on and working properly.


Go to the "input" option. You can choose the microphone you want to use here.


Make sure the input volume is turned up and try testing it out.

If you're on Windows

First access your sound options:

  • In Windows 7 this is at the bottom of the screen in a speaker icon and then choose "recording devices."
  • In Windows 8, the sound option is located under "more settings" in the Control Panel.

Choose the microphone you want to use and check that it's working correctly by clicking on "properties."


From here you can check and adjust the input volume by clicking on levels.


Oops! I denied access to the microphone

If you clicked "deny" by accident when you first opened Voice Recording, don't worry. It's easy to get it back.

If you're in Chrome

You can allow access to your microphone again by clicking on the camera icon with the x in the URL bar.


Your browser will then ask you to reload the page. And then you can start again by clicking on the mic icon.

If you're in Firefox or Safari

If you reload the page, you should be able to click on the mic icon again and allow Quizlet access.

I can't hear the audio playback

If you don't hear anything when you're on this screen, first check the volume on your computer:


Option #1: Your speakers aren't working properly If it's on, go to this youtube video and press play:

If you can't hear audio, there might be something wrong with your speakers. Please restart your computer. And let us know if it's still happening.

Option #2: Your microphone isn't recording

Check your microphone input volume (see above "My microphone isn't working") and make sure it's high enough to pick up your voice.

My browser isn't supported?

Update your browser. Select your browser for update instructions.

Please note that we only support Internet Explorer 11.

For the best Voice Recording experience, we recommend downloading Google Chrome.

Install Flash for Safari and Internet Explorer. These browsers require Flash for Voice Recording to work. You can install it (or check to see if it's installed) here.

I'm using Mavericks (10.9) and Safari and it's not working

The latest update to the Mac Operating System (Mavericks 10.9) automatically disabled Flash in Safari. This means that even if you had been using Flash in the past, you'll have to reenable it under plugins.

There's a lot of background noise

If you're using a Mac, make sure that "Use ambient noise reduction" is turned on. Check this under System Preferences and Sound.


Still need help?

If you're experiencing issues with audio files that don't sound right, we recommend restarting your browser. And if you're having trouble clicking the allow button in Safari, please click here.

If you're still having trouble, please let us know in feedback.

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